Refund policy
Returns & Refunds
We want you to be happy with your Board Aid purchase. If you change your mind, we offer a 14-day return policy, which means you have 14 days after receiving your order to request a return.
Return Eligibility
To be eligible for a return, your Board Aid must be:
- Brand new and unused
- In the same condition in which you received it
- Complete with all parts and components originally supplied
- In its original packaging
- In a condition suitable for resale
You will also need your receipt or proof of purchase.
Board Aid must not have been used for installation or show signs of use, wear, damage or modification. Products that have been used cannot be returned as unwanted items.
You may inspect the product as you would reasonably do when purchasing an item in a shop, but please take care when opening and handling it if you think you may wish to return it.
How to Start a Return
To request a return, please contact us within 14 days of receiving your order.
Please include your name, order number and reason for the return. If your return is accepted, we will provide instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
Unless your item is faulty, damaged or we have sent you the wrong product, you are responsible for the cost of returning your order.
We recommend using a tracked delivery service, as the returned product remains your responsibility until it reaches us.
If you have any questions about a return, please contact us.
Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives.
If your Board Aid is defective, damaged in transit or you receive the wrong item, please contact us as soon as possible so that we can assess the issue and put things right.
We may ask you to provide photographs or other information to help us assess the problem.
Where an item is confirmed as faulty, damaged or incorrectly supplied, we will arrange an appropriate resolution in accordance with your statutory rights.
Exceptions & Non-Returnable Items
We cannot accept an unwanted return where the Board Aid has been used, installed, modified, damaged after delivery or is otherwise no longer in a condition suitable for resale.
This does not affect your statutory rights where a product is faulty, damaged or not as described.
If you're unsure whether your item is eligible for return, please contact us before sending it back.
European Union 14-Day Cooling-Off Period
If your order is being delivered into the European Union, you may have the right to cancel your order within 14 days of receiving it without giving a reason, in accordance with applicable consumer law.
Returned products should be in the same condition in which they were received and should be unused, complete and returned with their original packaging.
Nothing in this policy limits any cancellation or consumer rights that apply to you under applicable law.
Refunds
We will notify you once we have received and inspected your return and let you know whether your refund has been approved.
If approved, your refund will be made to your original payment method within 10 business days.
Please remember that your bank, card provider or payment provider may take additional time to process and display the refund.
If you selected an upgraded or express delivery service when placing your order, any additional delivery charge above our standard delivery option may not be refundable where permitted by law.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us.
